Skype automatically determines your Internet speed and configures the video calling feature for optimum performance. However, video call connection slow-down, poor video quality and
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Get Rid of Corrupt Application Data Files
Your older Skype application data files are corrupted. Here are steps to erase partially damaged appdata files to enjoy faster video calls and online meetings.
- Click the File Explorer icon on the Taskbar.
- Click the View tab on the ribbon interface.
- Check the Hidden items box.
- Open the following location:
C:\Users\%username%\AppData - Rename Skype subfolder as Skype_Backup
Clear History & Cookies
Skype cookies help its website recognize your preferences, individual user content, help improve product performance and retrieve non-personal user information. However, the video calls lag issue occurs whenever the cookies and conversion history of your contacts get corrupted.
- Open Skype.
- Press the Alt key on your keyboard.
- Click Tools menu, choose Options.
- Click Privacy tab in the newly opened dialog.
- Click Privacy Settings | Show advanced options.
- Click Clear History and then Clear Skype Cookies.
- Close the dialog.
Update Skype
Check whether you’re using the latest build or an outdated one. Accordingly, update your software as follows:
- Click the Help menu after pressing Alt.
- Select Check for Updates.
- Skype will check for any updates. Wait a while.
- After a new update is found, click Download.
Update Graphics Card Driver
Most of the times, Skype video conversation slow-down occurs due to outdated video card driver. Check what kind of video card you use and update it accordingly.
- Type DxDiag in the Search Box on the Taskbar.
- This will open up the DirectX Diagnostic Tool dialog.
- In the Drivers category, you’d be able to see driver name, version, manufacturer, date of release, video card model, and other relevant information.
- Exit the dialog.
- Visit the website of your Graphics Card manufacturer.
- Go to the Downloads section.
- Select your operating system and obtain the latest driver for your model.
- Start the download; install the files after successful completion.
Internet Bandwidth Matters
Your Internet bandwidth speed determines the amount of data transferred per unit of time, typically in Mbps or kbps. Skype videos stuttering problem isn’t uncommon due to various factors such as Internet-consuming apps, background downloads, Internet browsing activity and streaming services. Here are some recommendations:
- Close unused browser tabs.
- Exit system tray icons of unwanted applications.
- Stop automatic updating of Windows and standalone apps.
- Close online music, video streaming applications such as Netflix, TV shows.